Privacy policy

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Privacy policy

Privacy policy


This privacy policy explains what type of personal information of our users we store and for what purposes we use it. Before you start interacting with this website, please read our privacy policy.

It should be noted that this privacy policy is an agreement between you on the one side and on the other. We reserve the right to make changes to this policy as necessary. We will make every effort to keep you informed of the changes, but among other things, we encourage you to update your knowledge of this privacy policy from time to time.


The personal information we request for possible use and analysis includes the following items:

a) any information that you enter when filling out forms on our website when registering your profile, as well as any other materials sent via email or website (for example, your first and last name, physical address, date of birth, phone number, email);

b) correspondence conducted on our website and through e-mail, conversations with our operators by phone and via online chat or other means of communication;

c) survey results and any user reviews of our site that we periodically request;

d) information about the fact of logging into the system with all the details, including traffic, geographic location by IP addresses, activity logs and web logs, and in addition, any other traffic information stored in the system.


The purpose of collecting the aforementioned personal information is primarily so that we can effectively provide our services to our clients. There are also other reasons, namely:

b) improving our customer support by helping customers optimize their use of their accounts;

c) monitoring compliance with legal and regulatory obligations;

d) creating and storing our clients' accounts with the purpose of distributing loyalty points and bonuses;

e) taking any required measures to ensure the security of the players' personal profiles and to carry out the necessary verification steps;

f) analysis of customer activity using market research and other assessments (for example, the participation in surveys offered to you is entirely optional, so you have the right not to participate in them);

g) providing registered customers with data about our promotions, products, and services, as well as providing advertising information about a number of our affiliates and business partners if the customer has given permission to receive marketing materials;


Unless you have opted out of receiving promotional information, we reserve the right to use your personal information, such as your email address and phone number, to provide you with marketing information about products, services, and promotions. It may contain information about other games and services - our own or our business partners’ (for example, gambling sites) - carefully selected by us. If you choose to stop receiving marketing and other promotional materials, you can opt-out of this service at any time by following the instructions in any email you receive from us, or by contacting our support team at the following email address: info@getfree. bet.


We collect your personal information only with your consent. But it should be noted that a certain amount of personal information is collected automatically, at the stage of your use of our services and correspondence with us.

In some cases, we also receive personal information from other service providers on the Internet or from customer bases obtained from third parties legally. In addition, we may use third-party service providers to provide technical support during the processing of our customers' online transactions and to keep your account working smoothly.

It follows that in this way we can access the data that you provided to other service providers or online services. We undertake to use and store any of the above information in accordance with this Policy. Any personal information you provide is transferred to third parties outside the Company solely in accordance with the Privacy Policy, and we guarantee that all the necessary measures will be taken to ensure that your personal information is fully protected in the course of our work with third-party service providers.


We reserve the right to transfer the data received from you to other entities within our group of companies, as well as to our business partners. These entities include a list of our parent companies as well as their parent companies and all relevant subsidiaries, our business partners with whom we have entered into relevant agreements. The global environment, such as the Internet, implies its use for the purpose of collecting and processing information, as well as its transfer. This means that we may also transfer information received from you to our suppliers, business partners, and subcontractors in order to fulfill the corresponding obligations under agreements that have been entered into with them or with you. You have the right to access information about third parties to whom your financial information may be provided in order to provide you with our services. We also inform you that in order for us to be able to provide our customers with the most efficient services, we and/or our contractors may need to transfer your personal data between the countries within the European Union (EU) and the European Free Trade Association (EFTA) and, in some cases, to processors of personal data outside the European Economic Area (EEA). Consequently, when you use the Site or communicate with us online, you automatically consent to the processing of your personal data (whether by us or by the suppliers and subcontractors we use) in the respective countries. We undertake to take appropriate measures to ensure the secure processing of your information, in full compliance with this Privacy Policy.

In addition to the above, we guarantee the safety of your personal information, in accordance with the requirements of the current legislation, and also undertake not to transfer it to third parties, excluding cases of transferring information in order to ensure that you can use the services provided by us or our business partners. Government authorities, including regulatory authorities, as well as employees of the Company's support department, finance department, and security department, and a limited number of other employees may also be given access to your personal information in the context of their official duties and providing support. By accepting this agreement, you consent to the use and transfer of your personal information in the cases described above.


We do not sell our customers' personal data to any third parties. However, we reserve the right to transfer personal data in the event of any new company acquisitions. Any structural change in the Company, such as a merger, acquisition, or partial acquisition by another company, also involves the sale or transfer of our customers' personal data. In the event of such changes, we undertake to notify our customers by email prior to the date of the actual transfer of their personal data.

Among other things, the dissemination of personal data collected by us is possible in cases stipulated in the current legislation or in our Terms and Conditions, in order to protect our rights and property, for security reasons, as well as to protect any other company from our group of companies.


We hereby confirm that we are committed to strictly comply with data protection laws regarding the collection and processing of your personal information for the purpose of managing your account. As such, we work hard to protect your personal information and take your privacy seriously, using our industry’s best practices and applicable policies. We want to specifically mention that in cases where the law requires us to retain your personal information, this privacy policy does not prevent that.


When you register an account on our website and then use our services, you automatically accept our Terms and Conditions and agree to the use of cookies when you access our site, which involves storing certain data on your personal computer, tablet, laptop, or mobile device.

Cookies are small text files that are stored on your device when you visit certain websites. Their function is to optimize your experience of using our site, thereby improving the quality of the service and tailoring it to your preferences by storing and transmitting information about them through your browser. Some of the cookies we use ensure the best experience on our website.

You have an option to delete all cookies from your computer, restrict or completely stop the collection of cookies that track details of your behavior on our site. To do this, you can manually delete saved cookies and block their collection by making changes to your browser's privacy settings (usually, the cookie settings can be found in the Settings section of your browser). However, if you block and/or delete cookies, your experience on the website may be limited.


One of our priorities is the security of the services provided to our clients, which means that we are ready to take all the necessary precautions in order to ensure the safety of the information that you enter on our website.

We use 128-bit SSL (Secure Socket Layer) protocol. Many legal and financial institutions use this technology to ensure the security of any activity performed on their websites. Access to the player's account is possible only using a unique identifier and a password. The client is responsible for the security of their login data, so we do not recommend giving access to it to third parties.